Awful customer service

Over the past two weeks my project manager has been calling several magazines to get rate cards and to discuss their advertising policies. The problem is she keeps getting voice mail and the magazines are not calling back when she leaves voice mail.

Is it just me, or are these magazines insane? We are calling because we want to give them money to advertise yet they are not returning our phone calls.

Your answer may be, well if she left a voice mail that says, "xyz..." the magazines would call back. Maybe, but that's not the point. When a customer calls you, you first need to answer the telephone, not send them to voice mail. Second, call people back! Have some respect for your customers.

Businesses that treat customers poorly deserve to go out of business. I am so sick and tired of horrible customer service, especially when businesses are crying the blues that they are not making any money. Maybe if businesses started caring about their customers instead of being so worried about the all mighty buck, they would start seeing an increase in sales.

People, we deserve better service. Do not allow businesses to treat you poorly. Those that treat you poorly do not deserve your business, so do not give it to them.

And if you are a business owner reading this, if you want a competitive advantage, treat your customers like royalty and they will LOVE YOU and make you rich.

Happy Friday!

Peter Geisheker, CEO
The Geisheker Group marketing companies
"We don't help you compete, we help you dominate"
http://www.geisheker.com
(920) 471-1638